UPS Delivery Pickup Fail

A second delivery attempt will probably not work because they keep coming at a time frame when no one is home. A pickup is the only option. I go to UPS.com to track my package and enter the tracking number just above the barcode.



UPS states that it is on hold and will deliver again to do a second attempt. I look for a pickup option. Sure enough I was able to change the delivery method. My next step is to find the pickup location.

Nowhere on the sticker of any locations. I have never picked up a package from UPS. I check the UPS website and find only locations for UPS stores, which I know will not have my package. What I'm looking for is a distribution center.

AHA! The number at the back of the sticker should tell me! UPS Phone Number: 18008339943. I hop on the phone and call.

The lady is American, I know this because she sounds like a black person. She gets my tracking number and boom tells me where to pickup my package. Isn't that easy!

I should have called the number first before doing anything else.

UPS you are doing a great job. Keep up the good work.

Argh! They are only open Monday-Friday 8:30am 7pm

Update October 29, 2009: The package I was suppose to pickup was sent back to the sender/merchant. Reason? UPS tracking website shows that it wasn't picked up. They have a very small time allowance for pickup option, 6 DAYS.

I forgot to mention, I bought the mentioned package item from NEWEGG HANS G 28" LCD for $279 dollars after discounts and promotions. I couldn't pass the deal since this certain size of LCD's are sold for well over $400.

I emailed newegg about the problem:

Customer #:774378
Sales Order #:8341344
Invoice #:5253812
RMA # (if applicable):

Message: I received a slip that stated my package was sent but wasn't able to get a signature. The package was held at a UPS warehouse. I was was not able to pick it up on time due to schedule problems. The package seems to have been returned to California. Please send it back or send another one ASAP. Thanks

Newegg's answer:

Dear Customer,



Thank you for contacting Newegg.


We humbly apologize for any inconvenience this may have caused you. UPS is unable to deliver the package since you were unavailable to sign or pick up the package. Now it is returning back to us. Once it arrives, it will automatically generate an RMA (Return Merchandise Authorization) number. At that point you will receive email updates as to the status of your refund, which will generally take place 3-5 business days after the return arrives. You will be refunded the full amount (as long as everything gets back to us) including shipping. Once the package is on the way to us, we are unable to have it re-ship to you. If you still need the item, please reorder it online. Thank you for your understanding.


Thank you,
Duncan Xu
Newegg.com

To which I replied:

Hi,

I bought the item with a coupon. I would like to use this coupon to reorder the item.

Thanks

Newegg's Answer:

Dear Customer,



Thank you for contacting Newegg.



We show that you applied the promo code discount of $20.00 for this item # 24-254-026 in sales order # 83413442. Please reorder this item at full price and once it is delivered, please reply to this email with the new sales order # and we will refund you the discount of $20.00 as well as the price difference of $10.00. Thank you for your understanding.



If you have any further questions or concerns, please visit our FAQs page. If you still need assistance, please feel free to email me directly and I will be happy to assist you.


Thank you,
Duncan Xu
Newegg.com

Now the package is in California.

I was suppose to get a package from UPS a few weeks ago but it never came. Instead I get a yellow sticker that says they came but no one was home to sign the delivery confirmation. Ok fine but what do I do next?

For a fragile item, I hope it arrives back intact.

Update: November 14, 2009

All is well. The product arrived at Newegg safe and sound. They have issued refunds to my account and credit card minus the discounts and rebates.